Frequently Asked Questions
Are our staff insured and veted?
Our cleaners are fully insured. We only employ people who we know personally or are recommended by people who already work for us. Everyone is police checked (CRB).
Is the long term quality of service high?
We supervise our staff as it is understood that sometimes after a long period of cleaning they may carry out their duties as a routine and may not notice things that are important. In this case, we will visit your property whilst your cleaner is there and we will point out work not completed to standard. Also, do not forget that you can contact us any time with your comments.
Can your staff assist with laundry, ironing, shopping and carry out odd jobs?
Our cleaners are prepared to meet all your requirements. Just tell us what you would like us to do and we will take care of it.
Are your cleaners discreet?
Your cleaner is not only your cleaner – they are also your friend. Your privacy will be respected.
Can we contact you at any time?
We can be contacted from 8.30 am to 5.00 pm Monday to Saturday. In emergencies please call the mobile number. We are here for you!
What areas do you cover?
We cover most areas but please ask if you are unsure. We are based in Ellingham, Bungay and are happy to travel throughout Norfolk and Suffolk.
Do you work nights/Sundays/holidays?
We work most days on request but a slight increase in charge is made for evenings, weekends, and bank holidays alternatively we are happy to change you to an alternative day charged at normal rate for bank holiday periods.
Do I have to pay a cancellation fee?
As a matter of courtesy we would like a minimum of 2 weeks’ notice however. we require 24hrs notice for temporary cancellation of jobs or a 50% charge will be required except in extenuating circumstances.
Are there any hidden costs?
NO. All our charges include labour and materials.
Will I have the same cleaner every week?
Once we have agreed which day and time you would like the cleaner to attend, you will receive the same cleaner every week. We believe that only in this way will you get the best service.
ILKETSHALL ST LAWRENCE
We are so pleased with the service we get from ALR Cleaning Services. I personally look forward to having you guys come in as its lovely to come back to a clean home-despite the building site we live in you manage to make it look really good!!
All the staff we have met are lovely and are very good with all our animals. In all an excellent service and I would recommend you to anyone that wants a cleaner.
Fantastic service carried out by these magical ladies! My house smells and looks lovely when I return home. Highly trusted and recommended to all.
ALR Cleaners are wonderful! Nothing is too much trouble, always cheerful. A joy to have around.
Fantastic Reliable, TRUSTWORTHY, Cleaners. Enough said…………….
Great bunch of girls, they make my house sparkle. My dog also loves their visits as he gets taken out for a walk.
All fantastic and do a wonderful job, I couldn’t manage without you all now. I recommend you to whoever needs a cleaner.
My two Friday angels are thorough, cheerful, hardworking, encouraging. They also often go the extra mile unasked.
They are Blooming marvellous!! Wish they could come every day.
Very pleased with the service in every way, I look forward to the friendly visits.
Another successful year – your team continue to provide a high class service. WELL DONE!
I think you are all wonderful and do a great job, I do not know how I would cope without you, Alaina and staff keep up the good work xx
ALR Cleaning Services are always on time and do a fantastic job; they are very helpful in every way and are a delight to have around.
BURGH ST PETER
I have nothing but praise for ALR Cleaning services- They are great, very hardworking, completely trustworthy and a real pleasure to have. Thank you.
I have found ALR Cleaning staff to be very friendly and willing to do anything requested.
The cleaners are always punctual, flexible and helpful. They are happy to undertake any task and are very trustworthy and fantastic with all our animals.
CHERYL & ALAN
We would like to say how perfectly professional A.L.R Cleaning Services have been in keeping our 94 year old mother’s home in order as well as assisting with her shopping and keeping our family informed of our mother’s requirements.
This has given us peace of mind as we do live a considerable distance away.
MR & MRS BROWN
Fantastic reliable cleaners. Very friendly. No job is a hassle to them, always willing to help with shopping and helping with whatever is needed. We had a disaster with a flooded kitchen just before they arrived and they just got on a helped out without being asked – fantastic girls. On another occasion we had run out of milk so they offered to go to the shops and collect items that we needed. They have become friends as well as our cleaners. HIGHLY RECOMMENDED. Thank you ALR cleaning services.
CHRIS & JAYNE
Thank you very, very much for the fantastic job you did of cleaning up after we had building work done.
We are so impressed and would not hesitate to recommend you to others.
JOAN & COLIN
Thank you ALR Cleaning Services for your continued support. It is our pleasure to say we are fully satisfied.
You are very pleasant ladies who are anxious to carry out any jobs which we need doing.
Thanks for all the hard work you put in, my house is not the easiest but is always left looking great and smelling fantastic.
A first class service under all categories would have no hesitation in recommending it to others. Well done.
I am delighted with ALR cleaning services, the staff clean nonstop cheerfully and incredibly efficiently. I am left each week with a house shining bright and they always arrive on time.
ALR cleaning services staff are very pleasant and there time keeping is good and are always thorough and conscientious.
ALR cleaning services staff are always on time, polite, happy and hard working.
We continue to be thrilled about the way you clean our house, you always do a fantastic job. I couldn’t manage without you now many thanks.
This is an excellent service. The staff is first class cleaners, punctual, reliable, trustworthy and very pleasant to have in the house. I highly recommend them.
I have only had ALR Cleaning Services for three weeks after my cleaner of 15 years retired, but everything is excellent and I am so glad to have found them.