ALR Cleaning Services ALR Cleaning Services ALR Cleaning Services

Frequently Asked Questions

Are our staff insured and veted?

Our cleaners are fully insured. We only employ people who we know personally or are recommended by people who already work for us. Everyone is police checked (CRB).

Is the long term quality of service high?

We supervise our staff as it is understood that sometimes after a long period of cleaning they may carry out their duties as a routine and may not notice things that are important. In this case, we will visit your property whilst your cleaner is there and we will point out work not completed to standard. Also, do not forget that you can contact us any time with your comments.

Can your staff assist with laundry, ironing, shopping and carry out odd jobs?

Our cleaners are prepared to meet all your requirements. Just tell us what you would like us to do and we will take care of it.

Are your cleaners discreet?

Your cleaner is not only your cleaner – they are also your friend. Your privacy will be respected.

Can we contact you at any time?

We can be contacted from 8.30 am to 5.00 pm Monday to Saturday. In emergencies please call the mobile number. We are here for you!

What areas do you cover?

We cover most areas but please ask if you are unsure. We are based in Ellingham, Bungay and are happy to travel throughout Norfolk and Suffolk.

Do you work nights/Sundays/holidays?

We work most days on request but a slight increase in charge is made for evenings, weekends, and bank holidays alternatively we are happy to change you to an alternative day charged at normal rate for bank holiday periods.

Do I have to pay a cancellation fee?

As a matter of courtesy we would like a minimum of 2 weeks’ notice however. we require 24hrs notice for temporary cancellation of jobs or a 50% charge will be required except in extenuating circumstances.

Are there any hidden costs?

NO. All our charges include labour and materials.

Will I have the same cleaner every week?

Once we have agreed which day and time you would like the cleaner to attend, you will receive the same cleaner every week. We believe that only in this way will you get the best service.

Testimonials

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